Frequently Asked Questions


How long can teas last?
How do you store tea? Will refrigerating my tea help it last longer?
Can I store my already brewed tea overnight?
I want to start brewing tea but I’m worried it’s too complicated?
I do not have a thermometer but I’d like to make a perfect brew of green tea?
I do not have a tea infuser/strainer. Can I still brew loose-leaf tea?
I would like to see how everyone else is brewing their tea. Where can I do this?
Why does my green tea taste bitter and very unpleasant?
What is the difference between Green/Black/White/Oolong/Herbal/Rooibos/Fruit teas?
What makes good iced tea?
Can you teach me how to make ice tea?
Can I blend my own tea?
Are teas healthy?
Do you not sell tea packed in tea bags?
Are your teas from New Zealand?
How many cups worth of teas can I get per package of Teasme’s teas?
What would be a good tea to purchase as a Christmas present?
What is a good tea gift idea for overseas friends?
How much does it cost for shipping?
I am looking for a tea pot but I am not sure which one is the best for me?
Are your plastic pots safe to use with boiling water?


How long can teas last?

Teas generally last a long time because they are dried. However:
Fruit tisanes are best consumed within 6-12 months.
White & Green teas do not go off, however, the flavour changes over time. Because these teas don’t taste nice aged, it is best to be consumed within 1-2 years.
Red bush, Oolong, Black & Herbal teas last for many years if stored well.
Pu-erh is the one tea that becomes better both in value and taste as it ages. Some of the best Pu-Erhs in the world are over 100 years old.

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How do you store tea? Will refrigerating my tea help it last longer?

Our tea should be stored in cool, dry conditions away from the light. Yes, storing teas in the fridge can help teas last longer. However, make sure the tea is kept in our re-sealable aluminum packaging as teas generally like to absorb aroma from the air.

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Can I store my already brewed tea overnight?

We do not recommend this as tea is best enjoyed fresh. Some also say that it is unhealthy to drink tea left overnight. However, an exception is our fruit tisanes it is safe to do so if kept chilled in the refrigerator.

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I want to start brewing tea but I’m worried it’s too complicated?

We are glad you have decided to start brewing tea. Do not worry; brewing tea is not complicated at all. Specific brewing instructions developed by our experienced staff for the best general brew is shown on each of our teas. Once you have tried your first brew,you may adjust your brewing to fit your own tastes. If you think it’s too weak, add alittle bit more tea, or put less tea in if it was too stong.

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I do not have a thermometer but I’d like to make a perfect brew of green tea?

If you pour a quarter cold water in your cup/pot and three quarters boiling water, the resulting temperature should be quite close to 80°C.

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I do not have a tea infuser/strainer. Can I still brew loose-leaf tea?

Tea infusers definitely make things easier, however it is certainly not compulsory. Some of our whole-leaf teas will sink at the button of your cup. If you are happy with drinking tea with tea leaves at the bottom of your cup, then you will be fine.

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I would like to see how everyone else is brewing their tea. Where can I do this?

If you like to to experience our tea tasting and tea ceremony arranged for small focus groups (4-5 people), please have a look at our tea tasting ceremony page.

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Why does my green tea taste bitter and very unpleasant?

Green tea is delicate and generally require more precise attention to your volume and timing. It is easily over-brewed and become bitter especially when it turns cold. We recommend you to try a shorter brew time (around 3- 5 minutes) at a lower temperature (around 80°C) and enjoy it while it is hot and fresh!

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What is the difference between Green/Black/White/Oolong/Herbal/Rooibos/Fruit teas?

White/Green/Oolong/Black teas
These are true teas and all come from the Camellia family of plants (mainly Camellia Sinesis and Camellia Assam). The difference between these result from how much they are oxidized or fermented.

Example of teas produced from Camellia tea tree;

Fermentation/oxidation level Tea leaf maturity (see picture)
White 0% (unfermented) Only young buds of tea leaf
Green 0% (unfermented) Young or mature tea leaf
Oolong 15-85% (semi-fermented) Young or Mature tea leaf
Black 100% fully fermented Usually more mature tea leaf

Other common teas which does not come from Camellia tree are:
Red bush teas
Red bush teas come from the South African plants Rooibos and Honeybush. These make a great caffeine free alternative to true teas as they are high in antioxidants and are also caffeine free.

Herbal teas
Herbal teas uses various herbs such as roots, seeds, leaves and flowers to create a pleasant but health beneficial drink. These are traditionally used by herbalists or in Chinese medicine for health purposes.

Fruit Tisane
Fruit Tisanes are fruit teas. Most fruit teas sold in the market are flavoured with processed flavoring.Our fruit tisanes uses real chunky fruit pieces to make a healthy and delicious drink packed with fibre and vitamins.

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What makes good iced tea?

Any tea can be made iced. We recommend using our fruit tisanes, Hibiscus with honey. You may also use our black or green teas mixed with honey and lemon.

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Can you teach me how to make ice tea?

Making ice tea instantly is simple. Use 1/3 of usual amount of hot/boiled water to brew your tea. When the tea is done, add honey/sugar and top up your jug with ice.

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Can I blend my own tea?

Certainly! Our herbal tea selection provides a wide range of blending ingredients. Go wild!

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Are teas healthy?

True teas have been considered a healthy drink for thousands of years. The health benefits come mainly from fact that they contain many healthy antioxidants. Studies have shown that the antioxidants contained within tea may have anti-aging effects as well as being able to decrease the risk of cardiovascular disease and even the risk of cancer.
Our Red bush teas have similar antioxidant properties. However, because it is caffeine free, it makes a great alternative to standard teas.
Our Herbal teas also make a great healthy drink. We blend different healthy herbs to give health benefits such as increasing memory, helping with headaches, flus and sore throats, as well as helping you relax and sleep. The list goes on so check out our herbal tea selection for more information.
Our fruit teas make delicious healthy drinks. Because we use real chunky bits of fruit, our fruit tisane contain high levels of fibre and vitamins.

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Do you not sell tea packed in tea bags?

We do not stock tea bags. It’s a known fact that no good quality tea leaves goes into tea bags. Tea bags uses the CTC grade or dust grade teas. You can simply open one of your tea bags and compare the ‘tea’ inside with any of the teas we stock. For your convenience, we do stock a large range of tea infusers or large loose leaf tea bags specifically designed for loose leaf tea.

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Are your teas from New Zealand?

Most teas are not grown in New Zealand. We do have a few teas with New Zealand herbal ingredients such as Manuka and Kawakawa leaves. These make great iconic gifts and are also very healthy to drink. For more information see our products Rooibos Manuka, Manuka Mint and Lemonginger Kawa. There is only one tea farm in New Zealand called Zealong tea.  You can purchase it from any of our two stores.

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How many cups worth of teas can I get per package of Teasme’s teas?

Very generally speaking, you should get around 25-50 cups of tea per package. However, teas such as our Oolong teas can be re-brewed up to 3 times, so the number of cups can exceed this.

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What would be a good tea to purchase as a Christmas present?

Our Fruit tisanes are very popular during the Christmas season. It looks beautiful with the Christmas buzz and tastes great iced for the summer; as well as giving you a healthy boost with the high level of fibre and vitamins it contains.

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What is a good tea gift idea for overseas friends?

We recommend our teas with New Zealand ingredients (Manuka Mint, Rooibos Manuka and Lemonginger Kawa) or our Zealong Selection of teas which are grown in the New Zealand Waikato area.

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How much does it cost for shipping?

All shipping costs will be calculated in your checkout process. The cost depends on how much you buy and your shipping location. We can do combined shipping, so the more you buy the more you can save on shipping.

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I am looking for a teapot but I am not sure which one is the best for me?

We sell a wide variety of Teapots at Teasme from contemporary stainless steel and glass tea pots, the most traditional Cast Iron Japanese tea pots, and one of a kind hand-made tea pots. Some tea pots most worth looking at are the Infusion Extractor Tea Maker, Tea Perfection and Piao-I tea pots as well as our Travel-mate bottle. If you have any questions about our product, please feel free to contact us.

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Are your plastic pots safe to use with boiling water?

We only stock products that can serve its purpose and is safe. All of our plastic pots range are BPA free, so are safe to use with boiling water.

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